Please read down through this thread for information you may find helpful to your situation. I am trying to compile into one thread a variety of threads for easy reference. Not everything is covered here, but the most common issues are. It is likely that whatever you're running into, it's happened to someone else before.
Please also consult the FAQ for more extensive information. The link is near the left side of the blue bar near the top of each forum page.
If you can find nothing in either of these resources that sounds like your problem, please feel free to drop me a line at the address below. Reading through here will probably give you the same information faster, however.
Welcome the Civil War Reenactor's Forums. We hope you enjoy and profit from the time spent here.