Good luck on getting anything out of the repair shop. My son had his tires rotated at a shop in Massachusetts last year, and the right front wheel went flying off as he was driving down the road (lug nuts not fully-tightened). The good news was the vehicle didn't flip over, nor did the flying wheel hit anyone else.
The bad news was the repair came out of my hide and my insurer. The repair shop simply refused to take phone calls about the matter, and the insurer figured it wasn't worth pursuing them in court.
But I like Julio's work and definitely recommend folks buy the CD.
Treasurer, The Rowdy Pards
'In the end, it's the history, stupid. If you can't document it, forget about it. And no amount of tomfoolery can explain away anything that makes history (and living historians) look stupid and wrong."